Comments on: Car insurance in Spain – Linea Directa taking the piss? http://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/ For Marketing and Social Media stuff Mon, 13 Feb 2012 03:37:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: costaandroidhttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-3474 costaandroid Mon, 11 Jul 2011 15:41:00 +0000 http://www.justinparks.com/?p=1618#comment-3474 Par for the course I'm afraid. It's not just Linea Directa, though they have a bad reputation for it. Most brokers are willing to reduce their quotes substantially in the face of a more competetive (even 'phantom') figure. Shop around and barter is the answer. By the way, anyone know of a Company who'll cover a kit car? Par for the course I’m afraid.
It’s not just Linea Directa, though they have a bad reputation for it.
Most brokers are willing to reduce their quotes substantially in the face of a more competetive (even ‘phantom’) figure.
Shop around and barter is the answer.
By the way, anyone know of a Company who’ll cover a kit car?

]]> By: Rgouldenhttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-955 Rgoulden Mon, 01 Nov 2010 23:08:00 +0000 http://www.justinparks.com/?p=1618#comment-955 At least you got through: I've tried Linea's phone numbers and they are all dead. not even a ringing tone. even tried an email - nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers... kind regards, robert-won't-be-renewing-my-policy next-year-with-linea directa. At least you got through: I’ve tried Linea’s phone numbers and they are all dead. not even a ringing tone. even tried an email – nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers… kind regards, robert-won’t-be-renewing-my-policy next-year-with-linea directa.

]]> By: Rgouldenhttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-2667 Rgoulden Mon, 01 Nov 2010 23:08:00 +0000 http://www.justinparks.com/?p=1618#comment-2667 At least you got through: I've tried Linea's phone numbers and they are all dead. not even a ringing tone. even tried an email - nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers... kind regards, robert-won't-be-renewing-my-policy next-year-with-linea directa. At least you got through: I’ve tried Linea’s phone numbers and they are all dead. not even a ringing tone. even tried an email – nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers… kind regards, robert-won’t-be-renewing-my-policy next-year-with-linea directa.

]]> By: Rgouldenhttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-2668 Rgoulden Mon, 01 Nov 2010 23:08:00 +0000 http://www.justinparks.com/?p=1618#comment-2668 At least you got through: I've tried Linea's phone numbers and they are all dead. not even a ringing tone. even tried an email - nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers... kind regards, robert-won't-be-renewing-my-policy next-year-with-linea directa. At least you got through: I’ve tried Linea’s phone numbers and they are all dead. not even a ringing tone. even tried an email – nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers… kind regards, robert-won’t-be-renewing-my-policy next-year-with-linea directa.

]]> By: Rgouldenhttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-2669 Rgoulden Mon, 01 Nov 2010 23:08:00 +0000 http://www.justinparks.com/?p=1618#comment-2669 At least you got through: I've tried Linea's phone numbers and they are all dead. not even a ringing tone. even tried an email - nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers... kind regards, robert-won't-be-renewing-my-policy next-year-with-linea directa. At least you got through: I’ve tried Linea’s phone numbers and they are all dead. not even a ringing tone. even tried an email – nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers… kind regards, robert-won’t-be-renewing-my-policy next-year-with-linea directa.

]]> By: Rgouldenhttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-2670 Rgoulden Mon, 01 Nov 2010 23:08:00 +0000 http://www.justinparks.com/?p=1618#comment-2670 At least you got through: I've tried Linea's phone numbers and they are all dead. not even a ringing tone. even tried an email - nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers... kind regards, robert-won't-be-renewing-my-policy next-year-with-linea directa. At least you got through: I’ve tried Linea’s phone numbers and they are all dead. not even a ringing tone. even tried an email – nothing back. even their complaints page is useless / no replies at all. Guess that tells me they are happy with their 1.7million customers… kind regards, robert-won’t-be-renewing-my-policy next-year-with-linea directa.

]]> By: Marbella Guidehttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-954 Marbella Guide Mon, 25 Oct 2010 07:49:00 +0000 http://www.justinparks.com/?p=1618#comment-954 Ok. So she does not want to cancel the policy and your mum is happy to honor it for the rest of the agreed period and you agree that Linea Directa should not be obligated to insure an English car. You are also saying that Linea Directa cant provide her with the service that she has paid for....and thats because..........she has traded her car for a UK car and is going back to the UK, therefore leaving Spain and not even using a Spanish Car. So I am having difficulty seeing how this is Linea Directa's fault? Its not that I work for Linea Directa on the side as you humorously suggest, but your comments and replies point really to the fact that you are dissatisfied with Linea Directa because of the change in your mothers circumstance, not because of the coverage provided by Linea Directa. Their policy in regards to this scenario, although disagreeable to you, from a business perspective appears logical to me. Giving refunds to people because they decide to change their circumstance after agreeing to pay an insurance premium for a set period is not a good business model at all and would drive the prices of insurance up if everyone was allowed to have refunds. If it were me and I did not agree with them, I would put a complaint in writing to them and if their response is not satisfactory, then make a complaint to the spanish consumers advice bureau, only if I thought they were wrong, however on second though you might be wasting your time. From Linea Directa's perspective you could be just another customer who is trying to get out of a predetermined policy because you have found a better deal elsewhere or you have sold your car and dont want to pay anymore or a number of different reasons designed to get out of the policy. I dont know if Linea Directa is a franchise or not, but they have Direct Line in the UK which looks like the same company, maybe they can transfer your policy across to the UK? I doubt it though (for example they have Barclays Banks in Spain and apparently they are not the same as Barclays in the UK), its worth a try. Let me reiterate, I sympathise with your mums situation but she in in the situation by choice and as much as you think your comments trying to show Linea Directa in a bad light are valid, they really are not if you look at the situation from a reasonable standpoint. Ok. So she does not want to cancel the policy and your mum is happy to honor it for the rest of the agreed period and you agree that Linea Directa should not be obligated to insure an English car.

You are also saying that Linea Directa cant provide her with the service that she has paid for….and thats because……….she has traded her car for a UK car and is going back to the UK, therefore leaving Spain and not even using a Spanish Car.

So I am having difficulty seeing how this is Linea Directa’s fault?

Its not that I work for Linea Directa on the side as you humorously suggest, but your comments and replies point really to the fact that you are dissatisfied with Linea Directa because of the change in your mothers circumstance, not because of the coverage provided by Linea Directa.

Their policy in regards to this scenario, although disagreeable to you, from a business perspective appears logical to me. Giving refunds to people because they decide to change their circumstance after agreeing to pay an insurance premium for a set period is not a good business model at all and would drive the prices of insurance up if everyone was allowed to have refunds.

If it were me and I did not agree with them, I would put a complaint in writing to them and if their response is not satisfactory, then make a complaint to the spanish consumers advice bureau, only if I thought they were wrong, however on second though you might be wasting your time. From Linea Directa’s perspective you could be just another customer who is trying to get out of a predetermined policy because you have found a better deal elsewhere or you have sold your car and dont want to pay anymore or a number of different reasons designed to get out of the policy.

I dont know if Linea Directa is a franchise or not, but they have Direct Line in the UK which looks like the same company, maybe they can transfer your policy across to the UK? I doubt it though (for example they have Barclays Banks in Spain and apparently they are not the same as Barclays in the UK), its worth a try.

Let me reiterate, I sympathise with your mums situation but she in in the situation by choice and as much as you think your comments trying to show Linea Directa in a bad light are valid, they really are not if you look at the situation from a reasonable standpoint.

]]> By: Marbella Guidehttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-2636 Marbella Guide Mon, 25 Oct 2010 07:49:00 +0000 http://www.justinparks.com/?p=1618#comment-2636 Ok. So she does not want to cancel the policy and your mum is happy to honor it for the rest of the agreed period and you agree that Linea Directa should not be obligated to insure an English car. You are also saying that Linea Directa cant provide her with the service that she has paid for....and thats because..........she has traded her car for a UK car and is going back to the UK, therefore leaving Spain and not even using a Spanish Car. So I am having difficulty seeing how this is Linea Directa's fault? Its not that I work for Linea Directa on the side as you humorously suggest, but your comments and replies point really to the fact that you are dissatisfied with Linea Directa because of the change in your mothers circumstance, not because of the coverage provided by Linea Directa. Their policy in regards to this scenario, although disagreeable to you, from a business perspective appears logical to me. Giving refunds to people because they decide to change their circumstance after agreeing to pay an insurance premium for a set period is not a good business model at all and would drive the prices of insurance up if everyone was allowed to have refunds. If it were me and I did not agree with them, I would put a complaint in writing to them and if their response is not satisfactory, then make a complaint to the spanish consumers advice bureau, only if I thought they were wrong, however on second though you might be wasting your time. From Linea Directa's perspective you could be just another customer who is trying to get out of a predetermined policy because you have found a better deal elsewhere or you have sold your car and dont want to pay anymore or a number of different reasons designed to get out of the policy. I dont know if Linea Directa is a franchise or not, but they have Direct Line in the UK which looks like the same company, maybe they can transfer your policy across to the UK? I doubt it though (for example they have Barclays Banks in Spain and apparently they are not the same as Barclays in the UK), its worth a try. Let me reiterate, I sympathise with your mums situation but she in in the situation by choice and as much as you think your comments trying to show Linea Directa in a bad light are valid, they really are not if you look at the situation from a reasonable standpoint. Ok. So she does not want to cancel the policy and your mum is happy to honor it for the rest of the agreed period and you agree that Linea Directa should not be obligated to insure an English car.

You are also saying that Linea Directa cant provide her with the service that she has paid for….and thats because……….she has traded her car for a UK car and is going back to the UK, therefore leaving Spain and not even using a Spanish Car.

So I am having difficulty seeing how this is Linea Directa’s fault?

Its not that I work for Linea Directa on the side as you humorously suggest, but your comments and replies point really to the fact that you are dissatisfied with Linea Directa because of the change in your mothers circumstance, not because of the coverage provided by Linea Directa.

Their policy in regards to this scenario, although disagreeable to you, from a business perspective appears logical to me. Giving refunds to people because they decide to change their circumstance after agreeing to pay an insurance premium for a set period is not a good business model at all and would drive the prices of insurance up if everyone was allowed to have refunds.

If it were me and I did not agree with them, I would put a complaint in writing to them and if their response is not satisfactory, then make a complaint to the spanish consumers advice bureau, only if I thought they were wrong, however on second though you might be wasting your time. From Linea Directa’s perspective you could be just another customer who is trying to get out of a predetermined policy because you have found a better deal elsewhere or you have sold your car and dont want to pay anymore or a number of different reasons designed to get out of the policy.

I dont know if Linea Directa is a franchise or not, but they have Direct Line in the UK which looks like the same company, maybe they can transfer your policy across to the UK? I doubt it though (for example they have Barclays Banks in Spain and apparently they are not the same as Barclays in the UK), its worth a try.

Let me reiterate, I sympathise with your mums situation but she in in the situation by choice and as much as you think your comments trying to show Linea Directa in a bad light are valid, they really are not if you look at the situation from a reasonable standpoint.

]]> By: Marbella Guidehttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-2637 Marbella Guide Mon, 25 Oct 2010 07:49:00 +0000 http://www.justinparks.com/?p=1618#comment-2637 Ok. So she does not want to cancel the policy and your mum is happy to honor it for the rest of the agreed period and you agree that Linea Directa should not be obligated to insure an English car. You are also saying that Linea Directa cant provide her with the service that she has paid for....and thats because..........she has traded her car for a UK car and is going back to the UK, therefore leaving Spain and not even using a Spanish Car. So I am having difficulty seeing how this is Linea Directa's fault? Its not that I work for Linea Directa on the side as you humorously suggest, but your comments and replies point really to the fact that you are dissatisfied with Linea Directa because of the change in your mothers circumstance, not because of the coverage provided by Linea Directa. Their policy in regards to this scenario, although disagreeable to you, from a business perspective appears logical to me. Giving refunds to people because they decide to change their circumstance after agreeing to pay an insurance premium for a set period is not a good business model at all and would drive the prices of insurance up if everyone was allowed to have refunds. If it were me and I did not agree with them, I would put a complaint in writing to them and if their response is not satisfactory, then make a complaint to the spanish consumers advice bureau, only if I thought they were wrong, however on second though you might be wasting your time. From Linea Directa's perspective you could be just another customer who is trying to get out of a predetermined policy because you have found a better deal elsewhere or you have sold your car and dont want to pay anymore or a number of different reasons designed to get out of the policy. I dont know if Linea Directa is a franchise or not, but they have Direct Line in the UK which looks like the same company, maybe they can transfer your policy across to the UK? I doubt it though (for example they have Barclays Banks in Spain and apparently they are not the same as Barclays in the UK), its worth a try. Let me reiterate, I sympathise with your mums situation but she in in the situation by choice and as much as you think your comments trying to show Linea Directa in a bad light are valid, they really are not if you look at the situation from a reasonable standpoint. Ok. So she does not want to cancel the policy and your mum is happy to honor it for the rest of the agreed period and you agree that Linea Directa should not be obligated to insure an English car.

You are also saying that Linea Directa cant provide her with the service that she has paid for….and thats because……….she has traded her car for a UK car and is going back to the UK, therefore leaving Spain and not even using a Spanish Car.

So I am having difficulty seeing how this is Linea Directa’s fault?

Its not that I work for Linea Directa on the side as you humorously suggest, but your comments and replies point really to the fact that you are dissatisfied with Linea Directa because of the change in your mothers circumstance, not because of the coverage provided by Linea Directa.

Their policy in regards to this scenario, although disagreeable to you, from a business perspective appears logical to me. Giving refunds to people because they decide to change their circumstance after agreeing to pay an insurance premium for a set period is not a good business model at all and would drive the prices of insurance up if everyone was allowed to have refunds.

If it were me and I did not agree with them, I would put a complaint in writing to them and if their response is not satisfactory, then make a complaint to the spanish consumers advice bureau, only if I thought they were wrong, however on second though you might be wasting your time. From Linea Directa’s perspective you could be just another customer who is trying to get out of a predetermined policy because you have found a better deal elsewhere or you have sold your car and dont want to pay anymore or a number of different reasons designed to get out of the policy.

I dont know if Linea Directa is a franchise or not, but they have Direct Line in the UK which looks like the same company, maybe they can transfer your policy across to the UK? I doubt it though (for example they have Barclays Banks in Spain and apparently they are not the same as Barclays in the UK), its worth a try.

Let me reiterate, I sympathise with your mums situation but she in in the situation by choice and as much as you think your comments trying to show Linea Directa in a bad light are valid, they really are not if you look at the situation from a reasonable standpoint.

]]> By: Julie_whttp://www.justinparks.com/car-insurance-spain-linea-directa-taking-the-piss/#comment-2634 Julie_w Sun, 24 Oct 2010 13:30:00 +0000 http://www.justinparks.com/?p=1618#comment-2634 Blimey, do you work for LD on the side????? I do actually agree that they should not be obligated to insure an English car, but I do think that they can have a little bit of lee-way at times. Yes, my Mum did commit to a year long agreement with them, which she is happy to honour. She does not want to simply cancel her policy, in which case I would also agree that they should not be obligated to give her a refund. However, LD can no longer provide her with the service she has paid for. As far as I am aware, and I am sure you will correct me if I am wrong, most English companies would give a refund to their customers if the policy is cancelled for some reason. Blimey, do you work for LD on the side?????
I do actually agree that they should not be obligated to insure an English car, but I do think that they can have a little bit of lee-way at times. Yes, my Mum did commit to a year long agreement with them, which she is happy to honour. She does not want to simply cancel her policy, in which case I would also agree that they should not be obligated to give her a refund. However, LD can no longer provide her with the service she has paid for. As far as I am aware, and I am sure you will correct me if I am wrong, most English companies would give a refund to their customers if the policy is cancelled for some reason.

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